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BlackBerry® Curve™

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Contributor
mc_selvendran
Posts: 10
Registered: ‎02-20-2013
My Device: 9320

Reg : Having Issue in Official Mail ID

Hi,

 

I have an issue with my official Mail ID in Curve 9320 madel. I have done the configuration of my official mail id in my blackberry.  Please note that enterprise activation is not required to configure my official account. So, In Email Accounts I have selected other and configured my official mail ID same as that of Gmail & Yahoo.

 

But now the problem is that whenever I'm sending a mail using blackberry. Nearly it will take 2 hours to deliver to particular person or group. But when someone is sending mail from outlook or from computer I'm getting the mail immediately. I dnt knw the issue behind that.

 

So,please give me a solution for that.

Hall of Famer II
sdgardne
Posts: 48,767
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Reg : Having Issue in Official Mail ID

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
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