03-15-2013 03:44 PM
Solved! Go to Solution.
03-15-2013 04:53 PM
Hi and Welcome to the Community!
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also need these tricks:
Good luck and let us know!
03-16-2013 07:38 AM
Thanks for the reply, i followed the steps on this link
However it said there was a problem installing blackberry app world, since then my phone has rebooted and the white bar has loaded 3/4 of the way like before but has frozen. This time it has stayed frozen on the screen and not gone to the white screen reading Reload Software 507. Im stuck with the white bar not moving and im not sure what else to do
03-16-2013 09:19 AM