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New Contributor
Natalieterry_xo
Posts: 3
Registered: ‎03-15-2013
My Device: 8520
My Carrier: EE
Accepted Solution

Reload Software: 507

Hi, I updated my blackberry messenger software on blackberry app world to the "voice chat" version. Once the reboot took place, it freezes on the load bar and a white screen pops up reading "reload software 507". I tried connecting it to the computer with my USB using desktop manager however it says it is unable to detect my phone. I really need to use my phone is there anyway to wipe it? It's a 8520 btw, HELP!!
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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Reload Software: 507

Hi and Welcome to the Community!

At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


You may also need these tricks:


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Natalieterry_xo
Posts: 3
Registered: ‎03-15-2013
My Device: 8520
My Carrier: EE

Re: Reload Software: 507

Thanks for the reply, i followed the steps on this link

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

However it said there was a problem installing blackberry app world, since then my phone has rebooted and the white bar has loaded 3/4 of the way like before but has frozen. This time it has stayed frozen on the screen and not gone to the white screen reading Reload Software 507. Im stuck with the white bar not moving and im not sure what else to do

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New Contributor
Natalieterry_xo
Posts: 3
Registered: ‎03-15-2013
My Device: 8520
My Carrier: EE

Re: Reload Software: 507

It just quickly loaded and is now working

Thank you so much for your help!! :smileyvery-happy:

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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Reload Software: 507

You are very welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.