BlackBerry® Curve™

[Sweety87]

I've only had my blackberry curve 8900 for about 2 months, twice it has asked me to enter my password as usual but instead of them appearing as stars when i'm typing them it comes out in letters then whe i press enter is says.. type blackberry to continue even after following those instructions it wipes off everything.. this has happened twice and it's so inconvenient as most of you would know... but yesterday it did the same thing but the screen went white and the message 'Reload software 513' appeared with a line going across a circle with a box inside..... is this a fault or something that can be repaired easily????

[sdgardne]

Hi and Welcome to the Forums!

It sounds as if you are mis-typing your password -- and after the maximum number of allowed attempts, it automatically wipes the device clean (as a security precaution, on the assumption that you are not the "owner" of the device). What it also does, during the password retries, is to show you the password in clear text after some number of failed attempts.

http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB00588&slic...

http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB10385&slic...

As for the 513 error, here's a KB about that:

http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB13003&slic...

Hope something there helps!

[Sweety87]

sdgardne Thank you for your help, i've now sent it off to be repaired but i'm sure it wasn't anything to do with the mis-typing of the password...everyone seems to be having problems with the Blackberrys..xx

[verle]

How did you fix it??? Did u take it to your carrier or can i fix it at home? Because my curve is having the same exact problem

[bheth_16]

hi. am using my blackberry since 8month and its my first to make a password everytime i enter the password and tehy will reply enter password everal i do the password until my blackberry the screen is white and writen reload software 513. please help me to resolve my blackeberry tnx

[sdgardne]

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bheth_16 wrote:

hi. am using my blackberry since 8month and its my first to make a password everytime i enter the password and tehy will reply enter password everal i do the password until my blackberry the screen is white and writen reload software 513. please help me to resolve my blackeberry tnx

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Hello,

Please follow the instructions in the KB linked above.

Good luck!

[cgardener35]

I received that messge with my first BB.  I did not have a password set up, and it wiped everything clean.  I couldn't get back on, so i had to have it replaced. I had a second BB do the same thing.  I am now on my third.  You are not alone.

[dimplesjhalyne_gallard]

we had the same problem thats what i got earlier this afternoon..  who could help us ? please help me if anyone knows?

[sdgardne]

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dimplesjhalyne_gallard wrote:

we had the same problem thats what i got earlier this afternoon..  who could help us ? please help me if anyone knows?

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Hello,

As has been said already -- please scroll up through the recommendations already in this thread. Try them. Report back with your specific results.

Good luck!

[dimplesjhalyne_gallard]

my screen phone doesnt work at all how can i scroll up? please help me. my folks were wondering now for how i am doing in earth! for god sake...why is it so delicate to use this kind of phone? please kindly guide me to do so?