12-25-2012 09:21 AM
A friend gave me his old BB and I have LOVED getting to know how to use it. Today I got a message on the desktop software saying that there was a software upgrade available. Foolishly, I installed it! Everything's changed and there's been nothing but a series of error messages ever since.
After saying I needed to update App World, it then told me it needed a newer version of BB ID. I tried to install that but it's now saying "BB Identity installation failed. Please try again later (80002)." Grr!! Happy Christmas!
I'm just hoping that I can re-set the BB to what was previously backed up but thought I'd check here first.
Thanks in advance.
12-25-2012 11:58 AM
Welcome to BlackBerry Support Forums
Sorry to hear that you having problem with your BlackBerry® Curve 8520. What is your present device OS version,To know that for OS 4 – 5 = Options > About > first set of numbers on the third line.
As far as this error message is concerned regarding BlackBerry ID installation ,first perform a battery pull restart by removing the battery while device is POWERED ON then reinsert it after a min. after reboot Open App World and if it prompt for BlackBerry ID update then try it again.
Or Do you have any wi - fi nearby ? If you can locate a wi -fi then please try updating BlackBerry ID over wi - fi ,first connect to a wi-fi then on your device open BlackBerry ID see if it prompt for Upgrade or press the menu key > then Check for Update.
KB29613 : The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World