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New Contributor
djcluck
Posts: 2
Registered: ‎02-11-2013
My Device: Cuve 8530
My Carrier: Sprint
Accepted Solution

Remove & pw from phone

I want to remove the lock and password from my phone.  How do I do this?  Also, my voicemail is no longer accepting the pw I've had for years ? How do I fix this?  thanks.

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Hall of Famer II
sdgardne
Posts: 47,687
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Remove & pw from phone

Hi and Welcome to the Community!

 

If you are not BES, then you remove the device lock password in the same manner you enabled it:

  • KB10766 How to change the password on the BlackBerry smartphone

If you are on BES, your BES admins may require a device lock password...you would have to talk to them about that.


 

For your VM password, contact your mobile service provider (Sprint, according to your profile here).

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Please use plain text.
New Contributor
djcluck
Posts: 2
Registered: ‎02-11-2013
My Device: Cuve 8530
My Carrier: Sprint

Re: Remove & pw from phone

Thank you.  I appreciate your time.  It worked! 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,687
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Remove & pw from phone

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.