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New Contributor
Posts: 3
Registered: ‎09-25-2008
My Device: Not Specified

Resetting Initial Setup

I received my 8310 from my company which was originally set up to receive Lotus Notesa and Lotus Sametime IMs.  When I took the phone for my personal use and replaced the SIM chip I don't have an option to choose any email programs other than a BES email account.  Is there some way to reset everything and get back to a "net new" install that will give me the option to add my personal email accounts as an option? Thanks
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Resetting Initial Setup

Hi and welcome to the forums!

This procedure should address your needs:

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB03179&sliceId=SAL_Pub...

 

Maker sure the IT department has cleared any policies.

 

Let me know how it goes!

Thanks

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Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Resetting Initial Setup

The only way to reset it back to the default settings is to wipe the device. If you want to go down that route you can go into Options | Security Options | General Settings, display the menu and choose wipe handheld. Doing so will erase all the data from your device.

 

Look at this post about the missing personal email setup icon:

http://supportforums.blackberry.com./rim/board/message?board.id=8300&message.id=777

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New Contributor
Posts: 3
Registered: ‎09-25-2008
My Device: Not Specified

Re: Resetting Initial Setup

Thanks for all the information.  I had to actually do a more involved reset because my former IT securtiy Policy was still in effect.  I found a thread that walked me through updating the software version to 4.5 and then using the Java SDK I was able to reset to factory all the defaults. After that I just needed to add the Blackberry functionality from my wireless carrier and everything is running as I had hoped for.  I appreciate the feedback, Thanks