10-23-2013 05:36 PM
Hi, I'm blackberry 9300 user, I'm from Inonesian, I've never upgraded before the Operating System of my curve 9300, and the operating system was nuked (stuck while booting) after updating my blackberry application world and bbm version 7. Then I reinstall the operating system 5 to 6 version. After that, I'm forgot that my BBM contact and Phonebook it must be deleted after re-install the OS. than I want to restored all. For bbm contacts, previously I've ever backed up remotely through email, but when I progress restoring, email notifications are received, but did not want to recovery. then what's the solution? because the verification email is not detected by my handheld. I try to send verification email again and again. but it's still not detected by my handheld.
*I'm sorry for the grammer of what I wrote, my english so bad*
10-28-2013 03:11 PM
Welcome to the BlackBerry® Support Community Forums.
To clarify were you using BBM 7 previously? If yes, then the BBM contacts are backed up using your BlackBerry ID, to restore your BBM contacts install BBM 7 and the contacts would restored using the BlackBerry ID.