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New Contributor
danielsw
Posts: 9
Registered: ‎12-18-2012
My Device: 9300 curve
My Carrier: mtn

Re: Restoring contact

[ Edited ]

Right, I have sent new service books, Registered again and it is still showing the same message when trying to restore...

 

Is there any way to check on your side whats happening with my emails address I have been using please? 

 

Please use plain text.
JSanders
Posts: 84,410
Likes: 22,906
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restoring contact

No, I cannot: This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here.

 

 




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New Contributor
danielsw
Posts: 9
Registered: ‎12-18-2012
My Device: 9300 curve
My Carrier: mtn

Re: Restoring contact

Wow! thanks so much for assisting me then!! Really appreciate it!

 

Last 2 questions.... lol

 

Is there any way of contacting RIM and finding out if the fault is on their side?

 

And lastly, is there anything else that you can think of that I can do to make this bbm realize my email is indeed connected to a blackberry messenger account?

Please use plain text.
New Contributor
danielsw
Posts: 9
Registered: ‎12-18-2012
My Device: 9300 curve
My Carrier: mtn

Re: Restoring contact

Hi, I managed to try and do this restore on another blackberry now... A 8529 like the one I had and it still says email not linked to any blackberry messenger account...

 

There must be some silly setting somewhere that can fix this...

 

I can't understand why I can't restore now and have been able to on several occassions in the past...

Please use plain text.
JSanders
Posts: 84,410
Likes: 22,906
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restoring contact

Daniels, like I said, the BBID server has been odd for the past 5-6 days since BBM7 was released.

I hope it straightens out soon.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.