11-14-2012 10:45 AM
My boss uses a BB Curve 9350, with a two-way sync with his Outlook account.
Until we figured out the issue this week, he had his BB set to delete messages/calendar entries that were older than 60 days.
Because of the sync settings he was using, this also deleted his older entries in Outlook.
I'm pretty unfamiliar with BB, but I gather that there are backups that he may be able to retrieve. Our goal at this point is simply to be able to print older messages and calendar entries that would (hopefully) be in the backup files.
Can someone walk me through doing this? Is there a way to do this without replacing/losing the current files?
Thanks for any help you can provide!!
11-16-2012 11:45 AM
Welcome to the BlackBerry Support Community.
Restoring a backup file will overwrite what is currently on the BlackBerry® Curve™ 9350 smartphone. There is no supported way to open and print the contents of a backup file.
What I would recommend doing is backing up the BlackBerry® Curve™ 9350 smartphone, then restoring an older backup file and synchronizing one-way to Microsoft® Outlook® to restore the calendar entries to Microsoft® Outlook®. You may want to try doing this with different backup files to make sure you have recovered all calendar entries.
Once the appointments have been synchronized with Microsoft® Outlook®, I suggest restoring the new backup file and synchronizing again so that all calendar entries are on both the Microsoft® Outlook® calendar and the BlackBerry® Curve™ smartphone calendar.
Hope this helps.
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