08-07-2013 06:01 AM
I've a Blackberry 9320 with 7.1 Bundle 2494 (v 126.96.36.1997, Platform 188.8.131.52)
A couple of weeks ago it reset automatically, I don't know why. Luckly I've a backup copy so I was able to restore almost everything..... except the original sounds and ringtones of the cell phone, so now it is mute and I've found nowhere advices of where and how to restore them.
What do I have to do or where can I look for, please?
08-09-2013 02:39 PM
Hi poisonhide and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...