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BlackBerry® Curve™

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New Contributor
neerajluthra
Posts: 2
Registered: ‎10-21-2012
My Device: Curve 8320

SMS Help for 8320

hi. My sms data is automatically deleted... I am unable to find my old sms's,

i did not delete any message... Nd my fone is password protected.... 

Anybody guide me wht to do now... Nd how to get backup of them.... 

Thanx in advance...

Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10

Re: SMS Help for 8320

From your main inbox, go to options - message display and action - go to the verybottom and check how long yourphone is keeping messages for. The default is 30 days only 

New Contributor
neerajluthra
Posts: 2
Registered: ‎10-21-2012
My Device: Curve 8320

Re: SMS Help for 8320

No itz forever
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: SMS Help for 8320

 

Hello neerajluthra

 

 

Welcome to BlackBerry Support Community Forums

 

 

If you had already set your message setting to keep it forever but even after that your messages are got deleted then have a look at this Knowledge Base Article and see if that helps :

KB14213 : Call logs, SMS text messages , and email messages are deleted from the BlackBerry Smartphone.

 

 

So always do you backup using BlackBerry Deskrop Software or BlackBerry Protect for such situations.

 

 

Prince

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