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New Contributor
Mario74
Posts: 2
Registered: ‎11-05-2011
My Device: Blackberry curve 9300
My Carrier: MTN

SMS turned GREEN and EMPTY

Out of nowhere and all of a sudden my SMS before 30 of October became GREEN and EMPTY. I had so many and i need my history.

Any suggestions how to get this back?

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: SMS turned GREEN and EMPTY

Hi Mario74,

 

Welcome to BlackBerry Support Community Forums.

Unless these messages were backed up, there will be no way to restore them.

How many days is your Keep Messages option set to?  Messages -> Options -> Message Display and Actions.

Are you also missing email messages from before that date?

 


-FS


 


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New Contributor
Mario74
Posts: 2
Registered: ‎11-05-2011
My Device: Blackberry curve 9300
My Carrier: MTN

Re: SMS turned GREEN and EMPTY

My option is set to forever for emails and sms (as it is the same isnt it?)

i am missing emails before 4 of november, and sms are green before october

i did a backup and reformat on end of october and all things are there, but if i restore sms from there, i will lose the new ones isnt it? or will add only the old ones?

 

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New Contributor
neergup
Posts: 2
Registered: ‎11-06-2012
My Device: Curve 9300
My Carrier: Vodafone

Re: SMS turned GREEN and EMPTY

Even I am facing this problem since long time and there is no solution to this. My sms after certain days turns green and not readable. even the same happens with emails as these are getting deleted after  4-5 days . dont know is there any solution to this

 

Neeraj

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: SMS turned GREEN and EMPTY

Hi neergup,

Your SMS and email messages being deleted may be caused by the low memory manager being activated. This removes messages, calendar appointments, and lower priority content to free up available memory. This KB article should provide more information on this feature as well as a link under the Additional Information field to another KB article with some tips on how to maximize not only your available memory, but also your battery life for better performance. "What is the Low Memory Manager feature on the BlackBerry smartphone" http://blackberry.com/btsc/KB02843 This should help you ensure this doesn't happen going forward.

Let me know if that helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.