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New Contributor
Posts: 6
Registered: ‎05-13-2012
My Device: Curve 9360
My Carrier: 27722041809

Saved OS 7.1 to Desktop Software but update isn't available. Why?

I downloaded Blackberry OS 7.1 for my 9360 curve but the update isn't picking up on the desktop software program why is that? When I go to the help menu (question mark in the top right hand corner) I find it under "Installed Blackberry Device Software" so why am I not able to update the software? The latest software update that automatically pops up is OS 7.0 Bundle 2259. I am not a tech boffin. So any help will be greatly appreciated. 

 

Guru II
Posts: 21,046
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Saved OS 7.1 to Desktop Software but update isn't available. Why?

Was the OS specifically for your brand of device? If you downloaded an OS from another carrier won't load without deleting the vendor.xml file.
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Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Saved OS 7.1 to Desktop Software but update isn't available. Why?

Maybe the Official OS 7.1 not yet released from your carrier. You can find it here: http://us.blackberry.com/support/downloads/download_sites.jsp

 

Note: You can also upgrade your BlackBerry with other OS carrier.



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New Contributor
Posts: 6
Registered: ‎05-13-2012
My Device: Curve 9360
My Carrier: 27722041809

Re: Saved OS 7.1 to Desktop Software but update isn't available. Why?

Hi thanks! and yeah thats what i've done... its just i dont really know how to do that. deleting the vendor.xml what if i mess up my phone in the process??

New Contributor
Posts: 6
Registered: ‎05-13-2012
My Device: Curve 9360
My Carrier: 27722041809

Re: Saved OS 7.1 to Desktop Software but update isn't available. Why?

and yes the OS was specifically for my device...
Guru II
Posts: 21,046
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Saved OS 7.1 to Desktop Software but update isn't available. Why?

Deleting the vendor.xml will not harm your phone in any way. Search your computer and delete any instance of the file. On some PC OS's there is more than one instance of the file.
--------------------------------------------------------------------------------
Get 15% off a new BlackBerry device from ShopBlackberry! Use discount code vj7wgxj9w (Limited time only!!!)
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 6
Registered: ‎05-13-2012
My Device: Curve 9360
My Carrier: 27722041809

Re: Saved OS 7.1 to Desktop Software but update isn't available. Why?

ok ive located the vendor.xml things. what do i do once that has been deleted??? thanks so much!

Guru II
Posts: 21,046
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Saved OS 7.1 to Desktop Software but update isn't available. Why?

Close desktop manager.

Go to c:/program files/common files/research in motion/apploader and double click on Loader.exe

This will run the application loader and will update the OS.
--------------------------------------------------------------------------------
Get 15% off a new BlackBerry device from ShopBlackberry! Use discount code vj7wgxj9w (Limited time only!!!)
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 6
Registered: ‎05-13-2012
My Device: Curve 9360
My Carrier: 27722041809

Re: Saved OS 7.1 to Desktop Software but update isn't available. Why?

ok did that.. it didnt seem to change anything...  Smiley Sad thanks for all your help tho..

Highlighted
Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Saved OS 7.1 to Desktop Software but update isn't available. Why?

Delete also in your Recycle Bin. Locate this on your Computer: C:\Users\<USERNAME>\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

 

If you see Vendor.xml there delete peramanently. Open your BlackBerry Desktop Software. See what happens.



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"