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BlackBerry® Curve™

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New Contributor
edward1999
Posts: 3
Registered: ‎10-16-2012
My Carrier: T MOBILE
Accepted Solution

Screen half black?

hi everyone

 

I have recently found that the bottom 1/3 of my blackberry curve screen is black with black horizontal lines going throught it.:smileyfrustrated: It makes eveything hard to read and write. I was told to take out the battery but this didnt work. Im on contact with t mobile and but i dont have insurance on the phone, i've had it for under a year so will i have waranty and will this come under waranty? please help, extreamly frustrated

 

thanks

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New Member
llamagoat
Posts: 16
Registered: ‎10-16-2012
My Carrier: Vodafone

Re: Screen half black?

Definatly a hardware issue, phones under consumer rights must last the lifetime of the contract however if there are any signs of chips, scratches, water damage etc then they wont replace as you havent taken resonable care of your purchase 

 

If you have a nice clean phone and its genuinly faulty then they are governed by law to replace it as its not fit for purpose under the consumer goods act, if phoning t mobile gets no replacement write a letter asking for one, if they fail contact the communication ombudsman. Good luck

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New Contributor
edward1999
Posts: 3
Registered: ‎10-16-2012
My Carrier: T MOBILE

Re: Screen half black?

Thankyou! Will call t mobile because it has no scratches or any signs of wear and tear as it has been in a hard case since purchase
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New Contributor
edward1999
Posts: 3
Registered: ‎10-16-2012
My Carrier: T MOBILE

Re: Screen half black?

Hi, went into t mobile today and waited 20mins for them just to say that i had dropped it (which i hadent) or applyed pressure to it (which i also hadnt). They offered me no help and said i needed a whole new phone?
Hope you read this
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New Contributor
Perez21
Posts: 5
Registered: ‎10-25-2012
My Carrier: Cricket

Re: Screen half black?

My phone had the same issue, and its only 2 weeks old. I thout nothing of it. should I be concerned?

 

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