Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
terryann
Posts: 2
Registered: ‎08-20-2008
My Device: Not Specified

Screen keeps going black and I can't get it to light back up

I just purchased a "pinkberry" and am getting very frustrated with it. It keeps going black and no matter what buttons I push I cannot get it to light back up. I got it yesterday and charged it for about 12 hours so I know it's not that the battery is low.

Please use plain text.
Guru I
Xandrex
Posts: 18,377
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Screen keeps going black and I can't get it to light back up

what do you mean, "going black" ? what happens the previous seconds before that ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.
New Contributor
terryann
Posts: 2
Registered: ‎08-20-2008
My Device: Not Specified

Re: Screen keeps going black and I can't get it to light back up

It's lit up and fine, then it goes dark and that's all she wrote. Can't get it to turn back on unless I turn off the pinkberry and turn it back on.
Please use plain text.
Guru I
Xandrex
Posts: 18,377
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Screen keeps going black and I can't get it to light back up

seems like a hardware problem. Return the device to where you bought it and claim a new one.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.