10-09-2012 02:38 PM
hello i wanted some help if possible im selling my 9360 on os 7. I have already cancelled my BIS data plan with o2 and changed to a different web tarriff for an android phone. The thing is ive not yet wiped my phone of any of the information can anyone help me on how to erase all of my personal data including contacts, bbm contacts, photos ect.. or can i not do that now that i have cancelled my data plan? there is no sim insterted and the signal bar says OFF so there isnt an active internet connection there.
10-09-2012 02:54 PM
Perform a security wipe on the device: To perform a Security Wipe, see KB14058.
Also, you might read this: Article ID: KB28225 BlackBerry smartphone must be security wiped before transferring ownership
10-09-2012 03:01 PM
10-09-2012 03:27 PM
The security wipe will delete all personal preferences, addresses, contacts, messages, SMS, calendar, etc ., from the device.
10-09-2012 03:38 PM
10-09-2012 03:42 PM
Yes to both questions, the security wipe it basically like a "factory reset".
10-09-2012 03:49 PM
10-09-2012 05:51 PM
Yep, sounds right!
Did you have pictures or anything personal saved to the Media Card? You might remove it, or connect to a PC and double check that the Media Card was wiped as well (it's an option in the Security Wipe, but sometimes it is missed and not checked).
10-09-2012 06:11 PM
10-09-2012 06:48 PM
No, your email and stuff won't magically reappear on the phone for a new user of that device.