Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
Posts: 3
Registered: ‎07-26-2013
My Device: curve 9320
My Carrier: Tigo

Sent Mails do not appear in outlook with 9320

Hi, I recently started using 9320.

 

Read the whole manual, about the email preferences. Everything its ok, until I send an Email from the smartphone. When I go into the webmail, I can see them. But when it comes to Outlook, simply: no mails sent from my BB.  I can't get to make them Sync with Outlook. So if anyone knows how to fix it, I will apreciate it.

 

I made it with pop3, webmail.

 

 

New Contributor
Posts: 6
Registered: ‎07-12-2013
My Device: Blackberry Curve 9320

Re: Sent Mails do not appear in outlook with 9320

Is this for corporate email? Do you use email servers such as Exchange Server, Domino, etc.?

New Contributor
Posts: 3
Registered: ‎07-26-2013
My Device: curve 9320
My Carrier: Tigo

Re: Sent Mails do not appear in outlook with 9320

Well, it is corporate, not sure on server
Hall of Famer II
Posts: 53,051
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Sent Mails do not appear in outlook with 9320

Hi and Welcome to the Community!

 

From what you say, I deduce you are not on BES...if I am wrong, then stop now and seek assistance from your BES admins.

 

Otherwise, this KB governs all actions between your BB and your email server:

  • KB05133 Email reconciliation features for the BlackBerry Internet Service

However, between your Outlook client and your server, that is governed by different things. If you are integrated with Outlook via anything other than POP, you should see reconciliation of Sent Items that you see on the server with your Outlook client. But, if you are integrated via POP, then such will not happen, as Outlook does not support it. But that's an Outlook issue, not a BB issue. If the BB is performing with the SERVER as per the above KB, then all is well in that regard.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎07-26-2013
My Device: curve 9320
My Carrier: Tigo

Re: Sent Mails do not appear in outlook with 9320

TY for your answer, still not familiarized with the terms BES, or KB, but I'll gonna find out.

 

just confirming, its Webmail, with the server RoundCube. And Yes, it is Corporative. So I guess, I'm gonna talk with MS inc, to find out this issue. Smiley Very Happy

 

TY for your attention, though, faster than I thought. (thumbs up)

 

 

New Contributor
Posts: 6
Registered: ‎07-12-2013
My Device: Blackberry Curve 9320

Re: Sent Mails do not appear in outlook with 9320

RoundCube webmail is just an external mail client pulling emails from your organization. You really have to know first what server you are using for hosting your email Outlook.

 

Just so you know, if you need help, I am an Exchange Server Engineer from Microsoft Certified Partners Smiley Wink

 

Let me know if you have questions with regard to Outlook, Exchange Server and integration with Blackberry Enterprise Server (BES mentioned above).