03-26-2013 12:51 PM
I have used my 8900 curve for over a year but in the last few days I keep getting error message come up
saying either bbm.voip.blackberry.com or rcp2.eu.blackberry.com server certificate contains different domain name then gives my Wifi BT .net address?
This keeps coming back - I have seen on forum that some people have taken phone back to version 6 of BBM and this has cured problem but I cant see where to remove BBM version 7 so I can reinstall the older version? Is this a common problem with the BBM7 update?
03-26-2013 01:47 PM
Welcome to BlackBerry Support Forums
First perform a Battery pull restart by removing the battery while your device is Powered On then try those steps in a sequence :
1- Register your Handheld .
2- Resend your Service Book
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
Please verify if you still getting the same error , if it is then Go through this KB :
KB15204 : Wi-Fi enabled BlackBerry smartphone prompts the user to trust a new BlackBerry certificate when connecting
The problem is not with BBM7 , if you want previous version of BBM you get it easily but Before downgrading try those steps , if it fails let us know.
07-28-2013 10:09 AM
07-28-2013 10:18 AM
07-28-2013 02:26 PM
I have tried all of the above a few times problems still there is there no way you can trust the certificate?
Then please try this Knowledge Base :
KB33968 : "You are attempting to open a secure connection, but the server's certificate chain is not valid." displayed after upgrading to BlackBerry Messenger 7.0.X on the BlackBerry smartphone.
I hope it will help.