Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
Marilynsyaber
Posts: 2
Registered: ‎11-25-2012
My Device: Blackberry Curve 9380
My Carrier: Orange

Since upgrade, I can't sync my Curve 9380

I just upgraded to the latest version on my curve 9380 and now it does not  allow me to sync.  It's always something with these BB's.  I'm really unhappy with BB in general...phones, apps, even support site.   Is there anyone else having this problem about not being able to sync after upgrade, or is there anyone that can help me...

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,276
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Since upgrade, I can't sync my Curve 9380

Hi and Welcome to the Community!

It might help matters if you clarified exactly your situation...for instance, what exactly will not sync? Email? Calendar? Contacts? Something else?

Further, how exactly are you attempting this sync? OTA? USB tethered? Bluetooth?

As with most things, complete clarity of symptoms is always helpful so that others can understand your situation and hopefully provide useful responses.

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Marilynsyaber
Posts: 2
Registered: ‎11-25-2012
My Device: Blackberry Curve 9380
My Carrier: Orange

Re: Since upgrade, I can't sync my Curve 9380

Software tells me phone is "not connected"  even though it's plugged into comp with USB.  So, I am not able to sync at all, not the calendars, not the contacts, nothing.  This happened the first time I tried syncing phone right after new Desktop software upgrade.  Please help.  Thanks for your prompt response. 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,276
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Since upgrade, I can't sync my Curve 9380

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.