Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Member
Posts: 1
Registered: ‎07-05-2012
My Device: blackberry 8520

Software update

Just done a software update on my 8520 and it has wiped my personalized ringtones and wallpaper is this normal .

Contributor
Posts: 37
Registered: ‎07-11-2011
My Device: Curve 9220

Re: Software update

Hi gertie,

 

if you have a backup file from before the upgrade, you can restore the settings just by restoring the backup. it wont hurt your software upgrade and will restore rigtones and other settings as it was before, make sure in future you have backup before any major software upgrade coz it will wipe of your personalised settings and with out backup file you'll have to manually go on to each and every settings. YES its normal that the settings are gone after software upgrade, thats why backup is advised before any major upgrade on the device.