10-05-2012 09:27 AM
Hi, please assist! I had to wipe my Curve 9380 and since then the sound and alerts has gone haywire. When the phone is on Loud, it vibrates, when it is on silent, it goes of loud an so on. Please help me to restore to factory settings or give any advise to solve this problem! Thanx!
10-05-2012 11:01 AM
Welcome to the Community
If you want to Reset your device to Factory setting have a look at this Knowledge Base . In this process you will lose all data and have to restore your data from the Backup ,So do your Backup first using BlackBerry Desktop Software.
KB18998 How to reset a BlackBerry smartphone to factory defaults.
If that does not solve you can try Reloading your Device Software.
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