Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
RobnT94
Posts: 2
Registered: ‎12-29-2011
My Device: Blackberry Curve 9330
My Carrier: Verizon

Sound but no screen

I don't know why my phone has sound (meaning I can hear it turn on, off, hear it ring, receive texts) but I have no screen. It is black. I tried rebooting it by taking out the battery, but nothing.

Please use plain text.
Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Sound but no screen

You'll have to take that to the Verizon store for repair or replacement.  If you've done a battery pull and still can't see anything on the screen, support options are quite limited.  When you did the battery pull, do you at least get the blackberry logo on the screen?  I'd take it to the store regardless though.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Please use plain text.
New Contributor
RobnT94
Posts: 2
Registered: ‎12-29-2011
My Device: Blackberry Curve 9330
My Carrier: Verizon

Re: Sound but no screen

No, I don't even get the Verizon or Blackberry logo. :No: 

 

Will Verizon help? I asked them on the phone about the adapter part of the phone, as the adapter is lose when plugged in and I have to pretty much always lean or prop the phone a certain way for it to charge properly, and they told me it was a Blackberry issue.  So I am wondering if they will truly be able to help that's why I came here first? Guess it is worth a try. Anything is worth a try. Just hoping I don't have to replace my phone, it's only a year old.

 

Thanks!

Please use plain text.
Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Sound but no screen

:smileysad:  its definitely a hardware issue and verizon will have to address it.  I wish they would have told you to bring it in since you can't see anything on the screen.  The device is working from what you describe, just no display.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Please use plain text.