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New Contributor
Evelynh20
Posts: 3
Registered: ‎11-18-2012
My Device: Curve 8520
Accepted Solution

Suddenly my Curve 8520 doesnt send/receive email or BB messenger

My carrier O2 Irl

Model BB Curve 8520, Smartphone (Edge Wi-Fi) V5.0.0.681 (Platform 5.2.0.67)

 

Hi, hope someone can help!

My BB is just over 1 year old and was working perfectly. Suddenly a week ago my email and messenger stopped working. I am connected to my home wifi and use O2 data plan otherwise.

I did a battery pull to no effect.

I rang the O2 helplne twice and they talked me through various operations but couldnt solve the problem. Eventually they said that as it was purchased in London (it was a gift but I have the receipt), I needed to return it to the shop as it was a BB problem. Not so easy as I live in the west of Ireland.

If I go to Email settings it says  "Your device had a problem connecting to the server"

In Service Status - it says BB Internet Service Connection: Not connected

                                         BB Enterprise Server Connection: Not connected

Text messaging works fine. Browser works fine too and obviously I can access my email from here but that is major hassle.

Thanks for listening/reading my post

 

 

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Suddenly my Curve 8520 doesnt send/receive email or BB messenger

Hello Evelynh20 and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are experiencing issues with email on your BlackBerry® Curve™ 8520 smartphone.

 

If you go to register on the Host Routing Table as shown in http://bbry.lv/pT1JtR do you a) see any entries listed in here and b) get the Registration message in your Messages folder? 

 

Seeing as when you go to Service Status your BlackBerry® Internet Service connection says Not Connected indicates your device isn't making connection.

 

Do you have EDGE in uppercase or edge in lowercase? 

 

If you could send me a private message with your PIN I can investigate this further for you.

 

Thanks!

 

-HMthePirate

 

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New Contributor
Evelynh20
Posts: 3
Registered: ‎11-18-2012
My Device: Curve 8520

Re: Suddenly my Curve 8520 doesnt send/receive email or BB messenger

[ Edited ]

Hi hmthepirate

 

Thanks for your reply. In Host Routing Table it says No Entries. When I click Register now, it says Registration message sent! But I don't receive any message.

However I have a saved message from 23/10/2011 (when I first got the phone) saying "Your Blackberry has been registered with the wireless network"

Edge is in lowercase.

My PIN is <Personal Content Removed>

 

Regards

Evelynh20

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Suddenly my Curve 8520 doesnt send/receive email or BB messenger

Hi Evelynh20, 

 

You will need to send me a private message with your PIN.

 

Seeing as your HRT is empty, it sounds like your data services are no longer active but I can confirm once I am able to check your PIN.

 

Thanks :smileyhappy:

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!