Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
Visitor
Posts: 1
Registered: ‎05-10-2011
My Device: Curve 3G
My Carrier: O2

Synchronisation Problems

I have been able to synchronise my Curve 9300 with my MS Outlook software without problem for 2 years but I am now suddenly getting an error message in my BB desktop software as follows:

 

"Unable to access local folders. If your Outlook profile uses the Hotmail connector, you must create a local data store (PST) and set it as the default delivery location for the profile."

 

I do not use the Hotmail connector as my email is provided by my ISP who also provides the push email to my BB.  The only profile I use is the default profile called 'Outlook' and the file outlook.pst is in the usual default directory C:\Users\me\AppData\Local\Microsoft\Outlook.

 

What has changed to generate this error message and how do I get round/resolve the problem?

Highlighted
Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Synchronisation Problems

Hello Ten1, 

 

Sorry to hear about your issue. 

 

Have a look at the follow article which should help you out. 

 

A Hotmail connector error appears when attempting to synchronize with Microsoft Outlook using the Bl...

 

Let us know if you have any other questions. 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!