Hello alisonj
Welcome to BlackBerry Support Community Forums
First of all please make sure that it is not Hidden ,So First advice is Battery Pull Restart like thisWhile Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot. See if you can see it.
If not than make sure it is not Hidden for that On your HomeScreen press the Menu key and click on “ Show All Icon“ or “ Unhide Icon “,search for it if you can see it but looks like faded then move your cursor over the icon and press Menu key and click “unhide “
Prince
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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
