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BlackBerry® Curve™

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New Contributor
Posts: 2
Registered: ‎10-25-2012
My Device: Curve 9360
My Carrier: Fido Canada
Accepted Solution

Texting Problem

 Hello

My Blacberry curve 9360 doesn't text anymore !!!

I can receive texts but when i try to text someone it doesn't send and it's written in red "Invalid mandatory information"

Please answer 

Thank you,

 

Sheldon

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Texting Problem

Hi and welcome to the forums!

 

There is an incorrect Service Center number configured on the device.

Here's the link you'll need to fix it.

Thanks,

 

Bifocals


 

KB20245 "Invalid Mandatory Information" when trying to send a text message

From the home screen on the BlackBerry device:
1) Options
2) SMS Text
3) Verify the 'Service Center' number is correct, and has a leading '+' before the number.
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New Contributor
Posts: 2
Registered: ‎10-25-2012
My Device: Curve 9360
My Carrier: Fido Canada

Re: Texting Problem

Hello 

Thank you for the help but unfotunatly now it says "Network out of order"

Sheldon

Trusted Contributor
Posts: 110
Registered: ‎10-23-2012
My Device: Rotary Phone

Re: Texting Problem

[ Edited ]

Try putting 1 after the +.  Please let me know if this works for you.

 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Texting Problem

Hi,

This was caused by the first problem. Here's a link to see if you can get back in sync.

Sounds like Al Pacino wrote that error message! :Surrender:

Thanks,

 

Bifocals


 

KB13324 Network out of order error message received when sending an SMS message

 

Attempt to send the SMS message using the General Packet Radio Service (GPRS) network. To perform this, complete the following steps:

  1. On the Home screen of the BlackBerry smartphone, navigate to Options > SMS.
  2. Scroll to the field Network To Send Over.
  3. Open the menu and select Change Option. Change the value of the field to GPRS.
  4. Open the menu and select Save.
  5. Attempt to send another SMS message.

If the issue persists, contact your service provider for further assistance.

 

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter