Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
Contributor
AlanH70
Posts: 14
Registered: ‎04-01-2008
My Device: Not Specified
Accepted Solution

The email icon will not disappear even though I have no email....

[ Edited ]
Can anyone please help me!  On my BB Curve 8330, the email notification icon will not disappear.  I have no unread emails but it always has a 1and the new email icon showing?  Has this happened with anyone else or does anyone know how to fix it?
Message Edited by AlanH70 on 03-26-2009 07:13 AM
Developer
logman
Posts: 129
Registered: ‎09-11-2008
My Device: Not Specified

Re: The email icon will not disappear even though I have no email....

If you have already searched your folders and found no new messages, reboot your BB by removing the battery, wait 30 sec and replace.  BB will reboot and the icon should go away.
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: The email icon will not disappear even though I have no email....

Hi and welcome to the forums!

 

Logman has suggested some great advice.

 

Here is a very thorough way to search for unopened messages.
From the main message queue do a search:
service=ALL SERVICES
folder: ALL FOLDERS
show: ONLY UNREAD
type=ALL

Thanks,

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Elite I
cathlabnurse
Posts: 6,269
Registered: ‎10-04-2008
My Device: STORM 9550 Verizon <><

Re: The email icon will not disappear even though I have no email....

Welc:smileyhappy:me to the supp:smileyhappy:rt f:smileyhappy:rums

 


Both logman and bifocals have suggested great ideas - did this help? I had this problem and when I switched themes, I was able to locate where it was coming from. 

 

Enj:smileyhappy:y your BlackBerry! 


:smileyhappy: :smileyhappy: Nurse-Berry :smileyhappy: :smileyhappy:
_____________________________________________________________
Follow NurseBerry08 on Twitter
New Contributor
Daboo9
Posts: 4
Registered: ‎08-27-2008
My Device: Bold

Re: The email icon will not disappear even though I have no email....

I tried taking my battery out but that didn't work.

Your advice helped me find what had happened......somehow I saved a couple messages before deleting them (unread), so I needed to delete or read the saved messages as well to make the email notification disappear.

Thanks Bifocals.

 

 

On a separare note, how do I mark your post as an accepted solution?

 

Cheers!

Tanya

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: The email icon will not disappear even though I have no email....

Cool!
I'm glad you have it fixed.
Thanks,

Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Member
Greer
Posts: 1
Registered: ‎08-22-2009
My Device: Storm

Re: The email icon will not disappear even though I have no email....

:smileyvery-happy: Many thanks for this Bifocal, it has been driving me crazy for days
Contributor
riosrx
Posts: 15
Registered: ‎09-12-2008
My Device: Blackberry Torch 9800

Re: The email icon will not disappear even though I have no email....

Great advice. I tried the rebooting but didn't work this time. Also I've tried the looking in the folders. Now I know what I need to do when the other 2 don't work. Thank you,
R