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BlackBerry® Curve™

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Thandiebbz1
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Thandiebbz1
Posts: 8
Registered: ‎04-19-2012
My Carrier: T-mobile

The 'r' won't work all and 'y' is really sensitive

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‎04-21-2012 03:43 AM

the 'r' won't work at all! Instead, when I type 'r' a 'y' comes up! And the 'y' key has become really sensitive. Its a curve 8520 if that helps. Anyone know what to do? I can't type my password in as I need an 'r' Thanks
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SmoothRider
Posts: 2,447
Registered: ‎04-01-2008

Re: The 'r' won't work all and 'y' is really sensitive

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‎04-24-2012 07:46 PM

Hello Thandiebbz1, 

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

If the application load does not correct your issue then you will want to contact your point of sale for options. 

-SR

 

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