Giving us more details when posting a question please. 
Device info
Your carrier:
Model info and OS version (Go to Settings, then Options, then about):
Add above to you profile if you dont wat to type it in all the time.
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status):
Did a battery pull fix your issue?
Apps installed and their version if possible. (Go to Settings, then Options, then applications):
BT device model/version (you will have to look at the BT device):
When writing your question
Any other details that would help us out with your issue:
Good description of what is really wrong and how to reproduce if possible. Details of what you did before:
What is worth a thousand words
Pictures of your issue if possible:
Screen capture if possible with this:
Capture It Version 1.4 Free BlackBerry Screen Capture!
Download OTA: http://m.thetechmogul.com
With out this info, we are just going to ask you for it and delay your response.
