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BlackBerry® Curve™

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New Contributor
Idalia
Posts: 2
Registered: ‎01-25-2013
My Device: Blackberry curve 9360
Accepted Solution

Time to create a security copy

Hi!!!

I want to change my device through BB desktop software. When I connect my actual device (BB curve 9360), it's take too much time to create the security copy, is it normal?? It seems like it stops at the smart card options data base.

Please, if anyone could explain me I will appreciate!!

 

Greetings!!

JSanders
Posts: 86,396
Likes: 23,176
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Time to create a security copy

I think you mean "backup copy" rather than security copy?

 

Read this:  "Error backing up databases" message is generated at Smart Card Options database when backing up th...




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New Contributor
Idalia
Posts: 2
Registered: ‎01-25-2013
My Device: Blackberry curve 9360

Re: Time to create a security copy

Thanks J Sanders, and yes, i meant back up copy, i read the info in the link and that describes exactly what happened to my device. Unfortunately, i lost my BBM contacts in the new device because of that error, jejeje.
JSanders
Posts: 86,396
Likes: 23,176
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Time to create a security copy

You're welcome.

 

The new BBM v7 does not backup BBM contacts to the backup file, they are backed up over the air through your BBID.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code