05-06-2009 06:36 PM
The password protect was set on my phone and I forgot the password. After the 9th attempt I received a message saying "Final attempt". I assumed that the mos that would happen was my phone would be locked and I'd have to call the cell phone carrier to re-set it. Well apparently I was wrong. After the 10th wrong password I received a "wiping" screen with a progress bar. No matter what I did, I couldnt cancel it. My phone then shut itself off and when I re-started it, it is though I just took it out of the box. My contacts, everything are GONE....is their any way to get this data back?
I didnt have the back up software installed on my computer because when I tried to my computer acted as though it wasnt even there.
Please tell me there is some WAY to get this back!!!
05-06-2009 06:39 PM
if you forget your password, by default it gives you 10 attempts then it erases EVERYTHING, goes back to the way it came out of the box the first day.
it is an anti-theft feature
if you made a backup, u can restore a backup
if you have ever synced with outlook you can sync it back
everything gets done through DTM(desktopmanager)
05-06-2009 10:11 PM
Welcme to the supprt frums
My phone wiped before for a different reason, but like Drizz said, BACK UPS are so important. Do you have desktop manager and did you back up your BlackBerry to the computer?
You can then connect it and click BACKUP / RESTORE and click restore - find the date you last backed up - and restore.
all your information will be returned. If you have not done that - it is history.
05-07-2009 08:26 AM