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BlackBerry® Curve™

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New Contributor
jsieradzki
Posts: 2
Registered: ‎12-28-2012
My Device: Blackberry Curve 9300
My Carrier: Virgin Media

Trackpad Problem

Hi,
Recently my trackpad stopped working on my Blackberry Curve 9300 and I called my provider for details on how to fix it and he said the first step to take was to update my device, however I updated my device via my computer and when I rebooted my Blackberry after the update, there was a message that popped up for me to agree to not misuse any of RIM's software. However I can not scroll down to accept this which makes my phone unusable as I am stuck on this screen. Could anyone help please?
Many thanks,
Jake Sieradzki

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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Trackpad Problem

This is a hardware problem.  I wish the provider didn't make you go through that for no reason.  Can you take it to them and explain what you just said here?

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New Contributor
jsieradzki
Posts: 2
Registered: ‎12-28-2012
My Device: Blackberry Curve 9300
My Carrier: Virgin Media

Re: Trackpad Problem

Alright thanks very much
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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Trackpad Problem

Please keep us posted.  I'd be frustrated too.  Let us know...

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Please use plain text.