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BlackBerry® Curve™

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New Contributor
colleen303
Posts: 2
Registered: ‎04-16-2013
My Device: Curve 9360
My Carrier: AT&T

Trackpad doesn't work only while composing mail

We have a weird issue with this Curve 9360.  The trackpad doesn't work ONLY while composing an email. It works to scroll through email and all other apps.

 

The software is all up to date, battery pulled and replaced and all.

 

Has anyone else experienced this?

 

Thanks in advance,

Colleen

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Administrator (Retired)
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Trackpad doesn't work only while composing mail

Hello Colleen,

Welcome to the BlackBerry Support Community.

 

The following article may help regarding the issue you are experiencing with the trackpad on your BlackBerry smartphone:

http://www.blackberry.com/btsc/KB29640

If this process fails to resolve the issue, please contact your point of sale for options.

Thank you.


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New Contributor
colleen303
Posts: 2
Registered: ‎04-16-2013
My Device: Curve 9360
My Carrier: AT&T

Re: Trackpad doesn't work only while composing mail

Thanks for the tip. I ended trying to see if reactivating on the BES would fix it. It did. I didn't know about the trackpad sensitivity setting though so if I ever run into that odd issue again, I will try it.

 

Thanks again,
Colleen

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