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BlackBerry® Curve™

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mayo4_2
Posts: 1
Registered: ‎11-01-2012
My Device: Black Berry Curve 9300

Trackpad not working

hey i have been having a problems with my bb 9300 the scroll pad doesnt work and i cant view anything on my phone please help:smileysad:

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Trackpad not working

Hi mayo4_2

 

welcome to BlackBerry Support Community Forums

 

 

First advice is a Battery pull Restart do it like this While Device is POWERED ON  remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot.See if that resolves the problem.

 

If not then please follow this Knowledge Base Article regarding your problem :

 

KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone.

 

 

Try it and let us know.

 

 

Prince

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