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New Contributor
bennycoffe
Posts: 4
Registered: ‎11-13-2010
My Device: Not Specified
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Trackpad problem,cant open messeges

Hello guys last night my trackpad stoped worcking, the problem is i have resived 23messeges and some of them are verry important i need to open them, but without the trackpad i cant go to the messege icon, is there a way that i can read the text messeges without using the trackpad, or navigate tru the menu?untill i get a new phone/replace it will be too late to respond to them

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JSanders
Posts: 84,410
Likes: 22,907
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Trackpad problem,cant open messeges

Have you tried a simple reboot on the device? With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

 

If that does not fix the trackpad, please post back.




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New Contributor
bennycoffe
Posts: 4
Registered: ‎11-13-2010
My Device: Not Specified

Re: Trackpad problem,cant open messeges

Thanks for the reply, yes i did it few times, removing the battery,sim card... for 1-2min and the trackpad is still not worcking, is there a way to navige tru the menu with the keys?

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JSanders
Posts: 84,410
Likes: 22,907
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Trackpad problem,cant open messeges

Yes, here is using the first letter of each command and press the enter key, most of the time will cover what you need to get to.

 

You will need to disable Home Screen Dialing on the Call Log > Options > General Options menu.

 

Then, you can press O for Options, M for Messages, etc.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
bennycoffe
Posts: 4
Registered: ‎11-13-2010
My Device: Not Specified

Re: Trackpad problem,cant open messeges

[ Edited ]

Thank you! i turned off my phone for 5hours removed the battery and my trackpad started worcking again, but when i use it for 30-40min it stops worcking agan,but i can now navigate with the keys!

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JSanders
Posts: 84,410
Likes: 22,907
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Trackpad problem,cant open messeges

The most common explanation for trackpad problems is related to moisture in the device.

 

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out.
It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
3. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.

*Suggestions on drying your BlackBerry in a warm place (open, with the battery out):

  • Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.

  • On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor

  • On the dashboard of your car on a sunny day


 




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New Contributor
bennycoffe
Posts: 4
Registered: ‎11-13-2010
My Device: Not Specified

Re: Trackpad problem,cant open messeges

i guess this is the problem, sometimes i need my bb to be next to me 24/7, so i take it with me in the shower...

thank you again sandres, very helpful !

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JSanders
Posts: 84,410
Likes: 22,907
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Trackpad problem,cant open messeges

 


bennycoffe wrote:

 sometimes i need my bb to be next to me 24/7, so i take it with me in the shower...


Then you should plan on the device not working correctly. :smileysad:

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Member
jbrg_dxm98
Posts: 1
Registered: ‎09-11-2012
My Device: 9300
My Carrier: Touch Mobile

Re: Trackpad problem,cant open messeges

hope this works on me.. i just started the process today... Good luck to me.. T.Y. for your info
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JSanders
Posts: 84,410
Likes: 22,907
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Trackpad problem,cant open messeges

lol, it took almost two years for your response! I hope you got it fixed!

 

And no shower for the BlackBerry!

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.