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New Contributor
paulhewish
Posts: 7
Registered: ‎01-18-2013
My Device: 9320
My Carrier: Vodaphone
Accepted Solution

Transferring BBM contacts between phones

Hi - i have used the blackberry desktop devise switch facility and everything has transferred to my new 9320 apart from the BBM contacts, what am I doing wrong??

 

THanks

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Transferring BBM contacts between phones

Hi paulhewish

 

Welcome to BlackBerry Support Forums

 

 

Which version of BBM you have on your device ?

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Transferring BBM contacts between phones


paulhewish wrote:

Hi - i have used the blackberry desktop devise switch facility and everything has transferred to my new 9320 apart from the BBM contacts, what am I doing wrong??

 

THanks


Hi and welcome to the forums!

 

BBM contacts can be restored from either the media card or email depending on what option you selected in the setup of the first device. The link below describes the process.

Thanks,

 

Bifocals


KB20554 How to back up and restore the BlackBerry Messenger contact list

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New Contributor
paulhewish
Posts: 7
Registered: ‎01-18-2013
My Device: 9320
My Carrier: Vodaphone

Re: Transferring BBM contacts between phones

thanks for replying, how do i find out which bbm version i have?

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Transferring BBM contacts between phones


paulhewish wrote:

thanks for replying, how do i find out which bbm version i have?


Hi paulhewish

 

 

                            On your Homescreen Go to Options > Device > Application Management > Scroll and search BlackBerry Messenge you can see the version listed besides BlackBerry Messenger .

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New Contributor
paulhewish
Posts: 7
Registered: ‎01-18-2013
My Device: 9320
My Carrier: Vodaphone

Re: Transferring BBM contacts between phones

Thanks, it shows 6.2.0.50

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JSanders
Posts: 82,845
Likes: 22,670
Solutions: 5,837
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Transferring BBM contacts between phones


paulhewish wrote:

Thanks, it shows 6.2.0.50


In that case you may have stored your BBM on your media card on the old device.

Open BBM on the old device > options > backup and see if you have a backup.

if you do, move that media card to new device and follow the same instructions.

 

DO NOT upgrade to BBM v7 yet, until you get this done or you will lose this backup/restore ability.

 

Does this work for you?




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New Contributor
paulhewish
Posts: 7
Registered: ‎01-18-2013
My Device: 9320
My Carrier: Vodaphone

Re: Transferring BBM contacts between phones

My daugther has old phone so ill try later when shes back and let you know, thanks

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New Contributor
paulhewish
Posts: 7
Registered: ‎01-18-2013
My Device: 9320
My Carrier: Vodaphone

Re: Transferring BBM contacts between phones

I go into BBM options and there is no back up option on here - can you help

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Transferring BBM contacts between phones


paulhewish wrote:

I go into BBM options and there is no back up option on here - can you help


Hi paulhewish

 

 

                            If  you have a previous Backup of your device, then Connect your new device and run Desktop Software within Desktop Software click on Device > Restore > Click on Select device data and setting > From that list you can restore your BBM contacts to your device.

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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