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Posts: 4
Registered: ‎02-21-2013
My Device: Blackberry Curve 8520
My Carrier: Orange
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Transferring backup data from one blackberry to another

Hi 

 

I had 2 blackberries, both were registered on my blackberry desktop and backed up. I lost one of them. I am now trying to transfer the data on the lost phone onto the second phone but I can't access the backed up data as the desktop software keeps asking me to plug in the lost phone in order to access it. 

 

How can I access the data on the lost phone when I can't plug in the handset to access it and transfer it onto my second phone?

 

Thanks very much

 

Davina

Posts: 90,338
Likes: 23,926
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Transferring backup data from one blackberry to another

With the new device plugged in, run the Desktop Software.

Choose Device > Restore.

You can find the specific backup you with to restore and can choose restore all or specific "Select Data" to restore.




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New Contributor
Posts: 4
Registered: ‎02-21-2013
My Device: Blackberry Curve 8520
My Carrier: Orange

Re: Transferring backup data from one blackberry to another

Thanks so much JSanders - worked perfectly. Really appreciate your help!

Dxx
Highlighted
Posts: 90,338
Likes: 23,926
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Transferring backup data from one blackberry to another


DavinaB wrote:
Thanks so much JSanders - worked perfectly. Really appreciate your help!

Dxx

You're welcome, good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code