08-04-2008 06:08 AM
08-05-2008 12:34 PM
08-05-2008 12:52 PM
The drive can be seen in windows explorer, but it cannot be opened. Mass Storage Mode Support is "On" and set to "prompt". I tried in and out of mass storage mode and the results were the same. I connected BB to a different computer. Windows detected/installed the BB software.
not good. It didn't work when I did that, so I downloaded the USB drivers on the blackberry.com website. They are located in a place called "Blackberry Desktop Manager 4.5" and not in the place called "USB Drivers" if you want it in english.
08-05-2008 12:54 PM
Well, I can see we're not going to solve this tune in three notes or less!
When you open your Desktop software an icon appears in your systray on the PC, it is BBdevMgr.exe. It manages the connection between the pc and BB. When you close the Desktop Software the DEVmgr stays open until you either kill the process or restart the PC. I have had it happen several times that this DEVMGR got in the way of my connection to the BB even in drop and drag mode. I had to kill the process in Task manager, and then retry.
I will search the forums some more for more info on this. Right now I'm stumped. I'd say it might be a bad card, but the BB saw the card and files. Try the suggestion on BBdevMgr. Either I can find something in the forums, or one of the REALLY smart guys can help us!
Let me know.
08-05-2008 04:32 PM
From the blackberry.com - This is what I've been trying to use from the beginning.
Desktop Manager 4.5.0 B16 Multilanguage - Without Media Manager
As you said, once connected, when I open Desktop Manager, it creates two processes, RIMDeviceManager.exe and BbDevMgr.exe. When I close it, both processes remain. I kill 'em . Reconnect. Same results. I'm going to take this into the sprint shop to see if they can do it in person.
08-05-2008 06:45 PM - edited 08-05-2008 06:46 PM
That is absolutely NOT what I am talking about. I'm talking about the USB driversthat are located the same page as the one you are talking to. I am NOT talking about Desktop Manager at all.
BlackBerry USB and Modem Drivers ENG (DM4.5 B13)
08-05-2008 07:11 PM
08-05-2008 07:19 PM
Hey you guys; I've been following this thread, but the original question hasn't been answered' and I'm having the same problem. When I try to install Desktop Manager, it just hangs at the Roxio install point, and so I am unable to complete the install.
well, I am answering the second part of the initial post... Desktop Manager doesn't help you moving files.
Concerning Desktop Manager, if you can't install DM+Roxio, well just try and install "DM without Media Manager". You won't be bothered by the "Roxio not installing" thing.
08-05-2008 07:29 PM
08-06-2008 12:47 AM - edited 08-06-2008 12:48 AM
Hi! Can you please confirm the following -
1. The memory card that you're using is accessible through your other PC or mobile phone
2. Go to options -> Media Card ->
Media Card Support: On
Encryption Mode: None
Mass Storage Mode Support: On
Auto Enable Mass Stprage Mode When Connected: Yes
If settings are not same as mentioned in point 2 then bring required changes and check the behavior.
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