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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: USB mass storage mode not working

Hi,

When you have the BB connected to the PC and you try to see the card, does a removable drive called Blackberry come up?

Please let me know. I would suggest the following before you try it.

 

Pull the battery while the device is ON, replace after a minute,

let the device reboot 1-3 min, Retry the function that was the problem

Please let me know!

Thanks

 

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New Contributor
Posts: 8
Registered: ‎09-05-2008
My Device: Not Specified

Re: USB mass storage mode not working

A removable drive called Blackberry does not come up when I connect my bb to the PC... even after following your instructions.

I have an unlocked bb, do you think that's the problem?

There are 10 kinds of people: those who understand binary numbers and those who don't.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: USB mass storage mode not working

wait 5,  I have to look up something

OK?

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: USB mass storage mode not working

Try option 4.

Let me know how it goes!

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11883

 

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Member
Posts: 2
Registered: ‎01-17-2009
My Device: Not Specified

Re: USB mass storage mode not working

i've also faced this problem, then i took my BB to Local Market, they made some changes in its firmware, and after 1 min it started to work, so go to your service shop for rectification..

 

New Member
Posts: 1
Registered: ‎05-12-2009
My Device: Not Specified

Re: USB mass storage mode not working

I have excatly the same problem with my BlackBerry Bold, which I replaced with my earlier Blackberry bold as the earlier one was rebooting regulalrly because the battery was loose. But the mass storage was working fine on it....but once I got this replacement device from the Warranty store....the mass storage is never accesable on my computer.

 

I spent lot of time with the AT&T customer service ,...then with Blackberry customer support...they figured that my device is bad Smiley Sad

 

Overall ...my experience with AT&T customer service sucks Smiley Sad

Guru I
Posts: 19,007
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: USB mass storage mode not working

http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
HOWTO : use your blackberry as a USB device



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Member
Posts: 1
Registered: ‎01-16-2010
My Device: Blackberry Curve 8320
My Carrier: Indosat

Re: USB mass storage mode not working

[ Edited ]

If you are using UNLOCKED blackberry, try this : Blackberry Curve 8320 - USB Mass Storage Problem

 

http:// dhenny-arifianto.blogspot.com/2010/01/blackberry-curve-8320-usb-mass-storage.html

 

EDIT: Link Removed

New Contributor
Posts: 3
Registered: ‎07-22-2010
My Device: 9700
My Carrier: att

Re: USB mass storage mode not working

 

All,

 

I had the same problem with my 9700.

 

I tried everything that every one had mentioned any where!!

 

Finally called att, got routed to BB support and they sent me a link to download a mass storage fix.

 

Once I installed this fix (it's actually a driver update I guess), I was able to see the card as a drive in windows 7 explorer and I was also able to use BB Media sync, both of which I wasn't able to do earlier.

 

The link to the KB article is here -  http://www.blackberry.com/btsc/KB19717

 

Unfortunately I couldn't find this KB article before I called support - hope this helps and saves you guys a few hours on the phone with support! Smiley Sad

New Contributor
Posts: 2
Registered: ‎07-25-2010
My Device: Bold 9000
My Carrier: Virgin

Re: USB mass storage mode not working -- SOLUTION CONFIRMED

Just to confirm... I tried Sri420's suggestion above... and it worked perfectly. Mass Storage Mode was re-enabled within 5 mins. Thanks for the helpful posting!