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New Contributor
Ayres_G
Posts: 2
Registered: ‎03-16-2013
My Device: Curve 9320

Unable to access BB ID or reset password (email not received to email ID)

BB ID inaccessable (email address recognised asks correct reset Question) but do not receive password reset email in googlemail account....when trying to recreate indicates that it already exists.......in a loop any next step I can try????

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Unable to access BB ID or reset password (email not received to email ID)

Hello Ayres_G

 

Welcome to BlackBerry Support Forums

 

Are you using any Gmail account as your BlackBerry ID or an host email account ?

 

Try those KB and see if you're able to reset your BlackBerry ID password :

 

  • KB26361  :How to change or reset a BlackBerry ID password.
  • KB28232 : BlackBerry ID reset email is not being delivered to the associated mailbox
  • KB28685 : How to reset the BlackBerry ID password using the password recovery question

Or let us know .

 

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New Contributor
Ayres_G
Posts: 2
Registered: ‎03-16-2013
My Device: Curve 9320

Re: Unable to access BB ID or reset password (email not received to email ID)

I am using gmail account as Blackberry ID and have tried all the KB's listed. No email received and no blocking or SPAM found or failure in Gmail.

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Unable to access BB ID or reset password (email not received to email ID)

Hello Ayres_G

 

If we reset our BBID password then it does sends the reset email password to respective email account, If you're unable to get those you can try it again or Call your Carrier to know if they can help you in this regard.

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New Member
fmonella
Posts: 1
Registered: ‎11-07-2013
My Device: BOLD 9900

Re: Unable to access BB ID or reset password (email not received to email ID)

Hi Ayres_G,
did you solve your problem? I have the same issue: i follow the reset procedure but i did not receive any email..