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matriixx
Posts: 20
Registered: ‎12-11-2012
My Device: Blackberry 9360

Unable to change my blackberry ID account

Hey guys

 

today morning i wanted to downlaod the new blackberry messenger 7, after i downloaded it they've asked for my blackberry ID,  i really didnt remember i did one.

i went to options/blackberry ID

i checked my information, and it seems like ive registered a blackberry id with a wrong email which i do not own, and i forgot my password.

 early today, i wanted ot make a new account by my real email, and they told me your username or email do exist

i was glad that i do have one and i reseted it back, but the problem is what shall i do to change my wrong blackberry ID and put my real blackberry ID.

 

please help me getting rid of this.

 

Thank you.

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Unable to change my blackberry ID account

Hi matriixx

 

 

                      We can only enter one BlackBerry ID to a device at a time ,If you are unable to remember your email or if the email which is associated with the device is not your's  then the best option is to do a complete backup of your device and create a new BlackBerry ID with a new email address of your own.

 

KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.

 

 

Prince

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