02-05-2013 08:59 PM
My phone won't connect to any Wifi connection...
everytime i attempt to turn on the wifi, it would not.
it will just say, failed to turn on wifi. wifi radio is off.
what to do? please help. thanks! =)
02-06-2013 11:55 AM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If the symptoms do not then change, then next please attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, try nothing but WiFi, and see what happens. If it works now, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If WiFi continues to not work in Safe Mode, then please check to see if you have an IT Policy:
If you do and you are presently on corporate/BES, then please check with your BES admin as they may be restricting your use of WiFi.
If you have an IT Policy but are not part of BES, then you will need to perform several things to cleanse your BB of that:
If you do not have an IT Policy on board, then you may need to conduct a more tedious process...but please report back on your results from the above first.
Good luck and let us know!