BlackBerry® Curve™

[Mari_43]

when i press del button from my bb 8900 it is unable to delete a single sms chat which is send by any of my friend or by me but when i close the sms chat of any specific number and try to del the whole specific sms chat was deleted but no the single sms which i have send or any of my friend has send. I have to go to menu and then i use to del the single sms. Please help. Thanks

[iansantos]

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Mari_43 wrote:

when i press del button from my bb 8900 it is unable to delete a single sms chat which is send by any of my friend or by me but when i close the sms chat of any specific number and try to del the whole specific sms chat was deleted but no the single sms which i have send or any of my friend has send. I have to go to menu and then i use to del the single sms. Please help. Thanks

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Hi Mari_43,

Perform a battery pull while your BlackBerry is ON and reinsert again in a few seconds.

Good luck!

[Mari_43]

done this many times but still not working

[iansantos]

Please wipe your device. Please read this article.

How to delete all data or all data and applications on the BlackBerry smartphone

Note: Back up first!

Hope that helps.

Good luck!

[Mari_43]

i have downgraded my software from 5.618 bundle something to 5.41 but it is still not working

[iansantos]

Just today?