12-11-2012 02:50 AM
I'm unable to downlaod even google anything on my Blackberry even though my BIS are update, i get thise error message"this is a WiFi service, please ensure your device has an active WiFi connection and try again". i have activitated the WiFi connection but the problem persists. plz assist
Thanx in advance
12-11-2012 10:56 AM
Hi and Welcome to the Community!!
With your WiFi radio OFF and a strong signal to your mobile data network, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.