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Mankwana
Posts: 1
Registered: ‎12-11-2012
My Device: Curve 8520
My Carrier: Cell C

Unable to download WhatsApp on my BB

Hi there,

 

I'm unable to downlaod even google anything on my Blackberry even though my BIS are update, i get thise error message"this is a WiFi service, please ensure your device has an active WiFi connection and try again". i have activitated the WiFi connection but the problem persists. plz assist

 

Thanx in advance

 

Best Regards

Mankwana

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Hall of Famer II
sdgardne
Posts: 48,082
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unable to download WhatsApp on my BB

Hi and Welcome to the Community!!

With your WiFi radio OFF and a strong signal to your mobile data network, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


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