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gilster
Posts: 1
Registered: ‎10-08-2012
My Device: Curve 9320
My Carrier: O2

Unable to send SMS's - Unidentified Subscriber error message

Hi, Looking for help!! I have a Blackberry Curve 9320 on a Corporate SIM. This is new and I had my old mobile number ported to it on Friday.

 

Everything is working perfectly (phone calls; emails) accept for text messaging.

 

I am able to receive text messages but cannot send them to any number and receive an error message of 'unidentified subscriber'.

 

I know there are several other similar postings and I have tried everything they have suggested but to no avail. I have also spoke to 02 enterprise services but they cannot suggest anything else to me.

 

I have checked the service centre number, which is as quoted on other threads. I have done a battery pull. I am now out of ideas!

 

Help please :

 

Gilster

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Unable to send SMS's - Unidentified Subscriber error message

Hello gilster and welcome to the BlackBerry® Support Community Forums.

 

SMS is a carrier controlled feature and you will need to contact your mobile network provider to investigate this matter further. 

 

You did mention you are using a corporate SIM card. Did you contact your local IT Admin to ensure they allow sending of text messages? They may have removed this feature.

 

Thanks!

-HMthePirate

 

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