Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
Contributor
mhooper
Posts: 22
Registered: ‎07-08-2008
My Device: Not Specified

Unable to send attachments

Hello, we have 1 BB Curve that is unable to send attachments, all other BB's on our BES are able to do so except this one. I have changed the IT Security profile to wide open, we have resent the servicebook ect.. and still unable to send

 

He can send just a regular email without a attachment. when sending it shows a blue circle and after about 2-4 minutes it comes up with a red X

 

Any ideas, we are about to reload this BB out of fustration

 

Thank you

stw
New Contributor
stw
Posts: 2
Registered: ‎09-09-2008
My Device: Not Specified

Re: Unable to send attachments

Hi -

Were you able to find resolution. I have a new 8330 and am having a heck of a time opening, re-opening, and forwarding emails with attachement - unable to get an answer from anyone at this point

thanks

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Unable to send attachments

Hi and welcome to the forums,

 

I have attachéd a document, I believe  your solution lies in options 1 or 2.

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10473&sliceId=SAL_Pub...

 

Please let me know if you need any other info.

Also, please let us know the resolutions so we can add it to the database.

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Unable to send attachments

Hi STW and welcome to the forum,

 

Please go to the first page and locate the grey bar, on the left is has a new message button,

Please use that to open a different thread. Your will get more users reading it and a faster resolutions.

You problem while similar could be quite different,

Please put all information that your can in the new  post.

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

stw
New Contributor
stw
Posts: 2
Registered: ‎09-09-2008
My Device: Not Specified

Re: Unable to send attachments

I went through your suggestions and unfortunately can't put the service book back on my phone and have to wait until I have my IT do it tomorrow -

I am working off an enterprise server

 

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Unable to send attachments

Hi STW,

I had not directed any solutions to you, as I thought wou would open your own thread.

We would have found out then that yuou were BES and couldn't resend your own books.

Sorry if you thought I was making suggestions to you.

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter