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New Contributor
oyemy
Posts: 3
Registered: ‎12-07-2012
My Device: Curve 9360
My Carrier: glomobile

Uncaught Expection

[ Edited ]

I am having this error display "Uncaught expection>1 whenever I restart my phone 9360. What can I do to resolve it.

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Contributor
drdev
Posts: 13
Registered: ‎04-07-2012
My Device: Curve 8520 & playbook
My Carrier: Aircel

Re: 9360 : the official OS releases

@oyemy--- its mostly a software malfunction,best to backup,reinstall the OS
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New Contributor
oyemy
Posts: 3
Registered: ‎12-07-2012
My Device: Curve 9360
My Carrier: glomobile

Re: 9360 : the official OS releases

Is there any other solution
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Contributor
ayushmohan
Posts: 16
Registered: ‎07-02-2012
My Device: Blackberry Curve 9360
My Carrier: Vodafone

Re: 9360 : the official OS releases

Drdev is right that is the only solution I'm aware of, but for full informationn please post details of your update ie where you got the file from is it your phone/country's/carrier's update etc.
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New Contributor
oyemy
Posts: 3
Registered: ‎12-07-2012
My Device: Curve 9360
My Carrier: glomobile

Re: 9360 : the official OS releases

I did not update to Os 7 . My phone came with factory installed OS7.1.
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Contributor
ayushmohan
Posts: 16
Registered: ‎07-02-2012
My Device: Blackberry Curve 9360
My Carrier: Vodafone

Re: 9360 : the official OS releases

Then what update were you attempting when you faced this issue, if it wasn't an update then may I suggest moving your query to the appropriate thread as this thread deals with updates, someone o there might have a response to your specific query that you might miss out on :smileyhappy: in the interim nonetheless try a restore to factory settings through the desktop manager (there is a thread/kb article for this) after a backup ofcourse. Cheers!
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New Contributor
kshtz_goel89
Posts: 9
Registered: ‎06-25-2012
My Device: Curve 9360
My Carrier: Reliance GSM

Re: 9360 : the official OS releases

I got it you from redington india it was the general uate u can download it nd use it if u r from india..it was 7.1.0.523
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Contributor
drdev
Posts: 13
Registered: ‎04-07-2012
My Device: Curve 8520 & playbook
My Carrier: Aircel

Re: 9360 : the official OS releases

Try hard rebooting by removing the battery, if it doesn't workout I guess reinstall is the only option 

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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Uncaught Expection


oyemy wrote:

I am having this error display "Uncaught expection>1 whenever I restart my phone 9360. What can I do to resolve it.


Hello!

 

To add to what you have been provided above...

There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:


Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

If it won't boot up cleanly, then you may need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

There might be an updated code set from the carrier -- check them via this portal:


The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:

Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:

  • KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone

The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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