03-24-2010 11:36 PM
My Curve 8330 has been getting a little bit funky lately. I get the hourglass for long periods of time, especially when I have more than one application open. Today I got the hourglass for quite a while until I finally got the following error message:
Uncaught exception application net_rim_bb_phone_app (46) not responding process terminated
When I enter it into the search on the Blackberry support web site, I get less than no help. Does anyone know what this error message refers too or can point me to some documentation that might help?
03-25-2010 12:22 AM
Let's ignore the error message for now (I even get a similar message on mine when rebooting, nothing I can do).
To prevent freezing or lagging/slow response on any BlackBerry, the most important practice you can adopt is to be sure to CLOSE applications when you are finished using them.
If you just hit the red "end call" key to go back to the home screen the application actually stays open and running in the background. If you do this repeatedly you will have lots of apps open and consequently your memory will get used up. Lack of memory is the biggest reason your BlackBerry slows to a crawl or locks up. If you get into the habit of actually using the menu key to close the applications this will at least slow down this memory-clogging process. You still may have to do a battery pull or use the "Quickpull" app once in a while when things get slow.
To check what applications are running on your device in the background, press the Menu key then choose Switch Applications. You will see the icons of each application there.
So now, check your applications running in the background. There are commonly four or five applications that will always be running (Messages, Call Logs/Phone, BlackBerry Messenger, Homescreen, and the Browser; there are other third party applications such as BeeJive, and BlackBerry Alerts which will also run in the background which you cannot close if you want them to operate). Make certain that the browser is NOT on an active webpage (open the browser and choose Menu > Close). Close any other applications that do not need to be running (the camera or a game you were playing or Google Maps).
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