07-08-2013 08:51 AM
Hello there, please does anyone know how to fix an 'unknown' contact list problem in curve 3G without having to recreate the contact that's syncing with the 'unknown' contact list?
Solved! Go to Solution.
07-08-2013 11:46 AM
You can try this ;
First do a backup of your Address book .
Then Go to the email account and Turn Off Wireless Contact sync > Open your Address Book Or Contacts > Press the Menu Key > Options > on that Screen type " rset " it may warn you that it will wipe your contacts list > Click Yes to continue .
Once it is done , Go to email account which you're using to sync your Contact list and ENABLE Wireless Contact Syncronization . It will populate your Address Book back .
Or please refer to this Knowledge Base :
KB19704 : Multiple Address Book contact lists are created on a BlackBerry smartphone causing issues with synchronization
07-09-2013 07:58 AM
Hi there ,
Please Check this KB article for help :
KB22430 : How to enable or disable wireless contact synchronization with BlackBerry Internet Service
07-13-2013 03:08 AM
You are most Welcome .. Enjoy